Thanks for shopping at Casa Cobre, Inc.’s website (casacobre.com). We stand 100% behind our products and your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Shipping Policy
Order Processing & Handling Times
We ship out orders fast! All orders placed before 1:00pm CST (Mon-Sat) are processed and shipped the SAME DAY. Orders placed after 1:00pm CST (Mon-Sat) are shipped the following business day (excluding holidays).
Upon placing your order, please check your inbox or spam folder for an order confirmation email. Gmail users should also look in your email Promotions Tab and move the email to your normal inbox. If our email was sent to your spam folder, please add the email address ([email protected]) to your contacts so you can receive important order emails.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders over $50 that qualify for free shipping will be shipped UPS Ground or via USPS. Customers who upgrade their shipping to expedited will have their orders shipped USPS Priority Mail (or UPS if it is determined they can deliver faster).
Lost or Missing Packages
We understand sometimes carriers lose or deliver packages to the wrong address. No worries, we are here to help but first, please be sure to check inside your mailbox (yes, some of our packages fit inside there) and with neighbors and check other areas around your home such as the garage door, back porch, front porch, gate, mailroom, receptionist, etc. Most of the time customers are able to locate their packages in one of these places but if you still cannot locate your package, please contact us with your name and order number via email at [email protected] so we can assist further.
Returns and Refunds Policy
You have 10 calendar days to return an item from the date you received it. Shipping costs are nonrefundable. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. In short, if we cannot resell your returned item, it is not returnable. To initiate a return, please contact us at [email protected] with your order number and reason for return. If you purchased your product on another marketplace such as Amazon, please initiate a return on the platform you used for purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) less any shipping, processing, and handling costs accrued by us.
Note, depending on your bank or card issuer, your credit may take several days to appear. This is outside of our control and is determined by your bank or card issuer.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. We are not liable for lost or damaged return packages. For a return address, please contact us at [email protected].
Questions or Comments?
If you have any questions about a return or how to return your item to us, please send us an email at casacobre.com.
*This policy is subject to change without notice.
